Every deliberate act of wrongdoing by the master or any of the crew against the ship or cargo，without the authorization or privity of the Shipowner or his agent，is（）.

（）, or drum is used for hauling in or letting out the wires or ropes which will fasten the ship to the shore.

A salvor may be（）the whole or part of the payment due under Salvage Convention to the extent that the salvage operations have become necessary or more difficult because of fault or neglect on his part or if the salvor has been guilty of fraud or other dishonest conduct.

The （） is used for hauling in or letting out the wires or ropes.

Vessels must be（）valid certificate of nationality or certificated of registry or license.

客户服务中心的客户投诉处理，包括受理客户反馈与投诉、处理客户投诉和客户回访等。

逻辑运算符（AND、NOT、OR）的运算顺序是AND→OR→NOT。

处理投诉时要坚持（）的态度，客观理性的看待客户投诉。

客户只有在利益受到损害时才会投诉，物流企业在接到客户投诉时，首先要倾听客户投诉的内容，并做好投诉记录，待客户叙述完毕后，复述客户投诉的内容。（）

重复投诉指因未在规定时限内对客户投诉进行答复或因其他原因造成客户不满意，从而使客户对已受理或已答复的投诉进行再投诉，它反映企业处理投诉的（）。

假如某因素与某病关系的病例对照研究结果的OR值为0.3（P＜0.01），最可能的解释是（）。

逻辑运算符（AND、NOT、OR）的运算顺序是AND→OR→NOT。