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呼叫中心

名词解释题

2022-01-05 20:45

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正确答案

是客户关系管理系统的重要组成部分，它是一种基于CTI（计算机网与通信网集成）的一种新的综合信息服务系统。呼叫中心最早出现在20世纪70年代的民航业，也就是我们今天所说的热线电话，它的最初目的只是为了更好的向乘客提供咨询服务，并能受理乘客的投诉。传统的呼叫中心，简单的说就是通过电话获取有关信息和服务，我们接触最多的可能就是电信部门提供的“114”查号服务。

试题解析

标签：客户关系管理管理学国家开放大学(客户关系管理) 网络金融经济学客户服务管理考试综合练习 GSM国际业务/全球通大学试题管理类 CMS专题专科汽车(汽车维修方向)

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Every deliberate act of wrongdoing by the master or any of the crew against the ship or cargo，without the authorization or privity of the Shipowner or his agent，is（）.

（）, or drum is used for hauling in or letting out the wires or ropes which will fasten the ship to the shore.

A salvor may be（）the whole or part of the payment due under Salvage Convention to the extent that the salvage operations have become necessary or more difficult because of fault or neglect on his part or if the salvor has been guilty of fraud or other dishonest conduct.

The （） is used for hauling in or letting out the wires or ropes.

Vessels must be（）valid certificate of nationality or certificated of registry or license.

When loading or discharging dry mud or cement，crew members should use goggles and（）.

Effects which are dutiable or subject to prohibitions or restrictions should be declared in （）.

The（）may examine or re-examine the goods or take samples from them straightaway in the absence of the consignee or the consignor whenever it considers this necessary.

（）are liable to be stoten, pilfered or may damaged due to improper handing or stowage.

Banks have no liability for any delay or loss caused by postal or telex failure.

逻辑运算符（AND、NOT、OR）的运算顺序是AND→OR→NOT。

逻辑运算符（AND、NOT、OR）的运算顺序是AND→OR→NOT。

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