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AE制

名词解释题
2022-04-23 14:49
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客户服务制度即AE制。即广告公司指派特定的客户负责人为客户提供服务的一种制度。这是广告公司在长期的业务运作中,逐渐形成的与客户“品牌经理制”相对应的一种代理服务制度。如果客户同时委托多品牌的广告代理,可上设客户监督(account supervisor)为客户总负责,AE则为客户多品牌中某品牌的客户执行人,还可下设副AE或助理AE,协助AE工作。AE作为广告公司对客户提供的不同服务功能的总负责和总协调者,能确保公司业务的协调运作,服务效能的有效发挥。

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