CS对“顾客满意”也强调全过程和（），追求顾客在消费了企业提供的产品与服务之后的满足状态。

旅游产品有（）旅游产品和（）旅游产品之分。

整体旅游产品指满足旅游者在旅游活动中所必须的一切产品和服务。

根据酒店产品在流通过程中是否通过旅游中间商，可将酒店产品的分销渠道分为（）。

顾客对酒店服务产品的评价发生在消费前。

顾客对酒店服务产品的评价发生在消费之前后。

Every deliberate act of wrongdoing by the master or any of the crew against the ship or cargo，without the authorization or privity of the Shipowner or his agent，is（）.

（）, or drum is used for hauling in or letting out the wires or ropes which will fasten the ship to the shore.

A salvor may be（）the whole or part of the payment due under Salvage Convention to the extent that the salvage operations have become necessary or more difficult because of fault or neglect on his part or if the salvor has been guilty of fraud or other dishonest conduct.

逻辑运算符（AND、NOT、OR）的运算顺序是AND→OR→NOT。

旅游产品的特性对旅游消费者的影响是（）

逻辑运算符（AND、NOT、OR）的运算顺序是AND→OR→NOT。