A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?()
It's ___________ to point to or talk about strangers in public.
You are developing a page named Process.aspx in a shopping cart Web application that will be integrated into Certkiller .com's existing e-Commerce Web site. The Process.aspx page allows customers to pay for purchases using their credit cards. The Process.aspx page contains a Button control that confirms the customer's payment and calls an external Web service that charges the customer's credit card. You must implement confirmation and prevent postback unless the customer confirms payment.
What should you do?()
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