首页/ 题库 / [单选题]小李最近参加了医务礼仪培训,满怀信心地站的答案

小李最近参加了医务礼仪培训,满怀信心地站到了导诊的岗位上。她保持了“规范的微笑”。这是一位老人表情痛苦地朝导诊台走来,焦急地问小李他心口痛,该去哪里看病。小李微笑着给老人解答。老人一下子生气了,说小李站那里笑他,当即向医院投诉了小李。结合本案例,下面哪一项是正确的:

单选题
2021-09-06 20:52
A、微笑要自然真诚
B、微笑要与场合环境相结合
C、微笑要做到一视同仁
D、微笑要与表情相结合
E、微笑要与举止相结合
查看答案

正确答案
B

试题解析

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小李最近参加了医务礼仪培训,满怀信心地站到了导诊的岗位上。她保持了“规范的微笑”。这是一位老人表情痛苦地朝导诊台走来,焦急地问小李他心口痛,该去哪里看病。小李微笑着给老人解答。老人一下子生气了,说小李站那里笑他,当即向医院投诉了小李。结合本案例,下面哪一项是正确的:
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