The carrier is liable for loss of or damage to the goods or delay in delivery caused by fire，（）the claimant proves that the fire arose from fault or neglect on the part of the carrier，his servants or agents.

Shutdown price（or point，or rule） 停业价格（或停业点、停业原则）

翻译：With Average or With Particular Average（WA or WPA）（）

Ⅰ型呼吸衰竭晚期可出现Ⅱ型呼吸衰竭，而Ⅱ型呼吸衰竭经治疗好转后，可经Ⅰ型呼吸衰竭阶段后最终治愈。

Every deliberate act of wrongdoing by the master or any of the crew against the ship or cargo，without the authorization or privity of the Shipowner or his agent，is（）.

（）, or drum is used for hauling in or letting out the wires or ropes which will fasten the ship to the shore.

A salvor may be（）the whole or part of the payment due under Salvage Convention to the extent that the salvage operations have become necessary or more difficult because of fault or neglect on his part or if the salvor has been guilty of fraud or other dishonest conduct.

The （） is used for hauling in or letting out the wires or ropes.

Vessels must be（）valid certificate of nationality or certificated of registry or license.

逻辑运算符（AND、NOT、OR）的运算顺序是AND→OR→NOT。

逻辑运算符（AND、NOT、OR）的运算顺序是AND→OR→NOT。

患者55岁女性小学教师，55岁，因发热、咳嗽、咳痰三天来到呼吸门诊。当时为上午十点左右。患者持挂号单到呼吸科候诊，当班医师未按挂号顺序诊疗候诊者，使患者等了近一个小时。在接诊过程中，医师病史询问简单，未进行血常规、胸透等检查，开具“左氧氟沙星”静脉输液3天。第二天患者双上下肢出现少量皮疹，病人来到该院门诊询问另一名呼吸科医师，医师未予正面回答，要病人下次来上次的接诊医师。次日上午患者全身皮疹、瘙痒难忍、结膜充血，皮肤科门诊就诊，诊断为“药物性皮疹”，给予停用“左氧氟沙星”、使用激素、外用药物等处理，3天后皮疹消退，患者对门诊管理及呼吸科医师服务质量及药品质量提出质疑与投诉。请你结合所学知识，从医院管理角度，分析患者投诉的原因及处理措施。