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阐述企业危机的含义、特点和类型。

问答题
2022-01-03 23:21
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正确答案

危机是一个会引起潜在负面影响的具有不确定性的大事件,这种事件及其后果可能对组织及其员工、产品、服务、资产和声誉造成巨大的损害。
危机的特点主要表现为突发性、破坏性和不确定性。
按危机来源分为宏观环境制约型危机、供应危机、产品质量危机、人力资源危机和财务危机;按照企业内部导致危机的因素,将企业危机分为突发性危机、组织危机、职能危机、战略危机类型。


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