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消费者知觉风险类型。

问答题
2022-03-03 19:22
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正确答案

(1)功能风险(购买的商品能否像所期望的那样发挥作用)。
(2)物质风险(对人的健康与安全产生危害的风险)。
(3)经济风险(购买的商品是否值得他们所支付的金钱)。
(4)社会风险(当消费者使用某种商品时可能给他的社会关系带来损害,或造成环境污染,或影响邻里生活,或购买的商品使自己在众人面前难堪。穿着错误的服饰,蓄着错误的发型,开着错误的汽车,用着错误的商品,住在错误的地方,有时的确让人付出社会代价)。
(5)心理风险(因购买商品的失误而使消费者情感受到伤害或造成心理负担的风险)。


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