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简述建设性沟通的含义与特征。

问答题
2022-06-13 13:08
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正确答案

所谓建设性沟通,是指在不损害,甚至在改善和巩固人际关系的前提下,帮助管理者进行确切诚实的人际沟通方式。
建设性沟通具有以下三个方面的重要特征:
一是建设性沟通的目标是为了解决现实的问题,而不仅仅在于讨他人喜爱,或被社会承认。
二是实现信息的准确传递。
三是沟通有利于改善或巩固双方的人际关系。


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