What does Mr. Saunders request the company do?
A、Replace his new water heater
B、Remove a late charge from his bill
C、Register him for equalized payments
D、Give him a discount on next month’s bill
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正确答案
试题解析
信中第4段最后1句要求the late charge from last month’s payment period be erased,即希望把上个月产生的滞纳金从总额中扣除出去,故选B。