A、To teach the students how to manage conflicts.
B、To urge the students how to deal with customers.
C、To share his personal experience with the students.
D、To urge the students to share ideas with one another.
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试题解析
解析:根据第三段第一句"The focus is on practicalities"可知,培训的重点在于实用性。A项为教导学生如何管理冲突,B项为督促学生如何应对客户,C项为与学生分享自己的亲身经历,D项为督促学生分享彼此的想法。故选B。