The project manager must maintain an effective communication link with the customer’s satisfaction with the progress of the project. The projectmanager maintains this link through（）. -题库考试答案搜索网

The project manager must maintain an effective communication link with the customer’s satisfaction with the progress of the project. The projectmanager maintains this link through（）.

单选题

2022-01-03 17:05

A、Periodic project reports, periodic visits to the customer, and telephonic exchanges
B、Subordinates, project team members, and the project sponsor
C、One-time reports, weekly reports, and monthely reports
D、The telephone, facsimile, and data transmission

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正确答案

试题解析

项目经理在整个项目实施过程中都应该经常和客户之间保持有效的沟通，沟通方式一般采取例行的正式沟通，比如定期举行项目会议，定期提交项目进展报告。在每个项目里程碑的时候都应该有一次书面韵项目进度报告，这种进度报告是在项目计划的沟通规划中就已经确定。每个阶段的项目进度报告能够让客户了解项目的进展情况，如果在项目过程中遇到项目初期未预料到的风险可以及时规避或者及时协调各种资源解决。
正式的书面沟通方式清晰，二义性少以及可以作为备忘录，也可作为双方沟通的证据，但其缺点是缺乏人性化，如果某些用语较为生硬的话，容易使双方的关系出现矛盾。
而口头的沟通方式较为人性化，也容易使双方充分了解和沟通。因此还应该通过一些非正式沟通方式与客户进行交流，比如定期给客户打电话进行项目进展情况介绍或询问系统的使用情况，周期不宜超过一个星期，要让客户时刻感觉到他很重要。如果发生问题应该立刻约好时间亲自上门，尽量在最短的时间内把问题解决。
因此正确答案应选A。

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