前厅部的经营职能更加符合前厅部的工作承受能力，有利于前厅部工作的专业化和（）

服务质量的内涵是什么？如何评价前厅服务质量？

以下哪些内容属于前厅劳务服务质量的范畴（）

前厅对服务人员的（）和业务素质都十分重视，要求严格。

In information theory, "information" is regarded as knowledge which reduces or removes(71) about the occurrence of a specific event from a given set of possible events. The concept "event" is to be understood as used in the theory of probability. For instance, an event may be the occurrence of a(72) character or word in a given message or in a given position of a message.In communication theory, channel is defined as that part of a communication system that connects the message source with the message sink. An encoder may be inserted between the message source and the input to the channel, and a(73) between the output of the channel and the message sink. Generally, these two units are not considered as being parts of the channel. In certain cases, however, they may be considered as pans of the message source and message sink,(74) In information theory(75) to Shannon, the channel can be characterized by the set of conditional probabilities of occurrence of all the messages received at the message sink when a given message emanates from the message source.

Vessel shall normally join or leave a traffic lane（）of the lane.

餐饮企业进行生产服务工作，需要与若干部门进行沟通联系。其与采购、营销、前厅、工程、安全、财务、人事等部门的沟通是（）

the outcome thank your boss for the meeting, either in a personal note or computer message.

A little （）may cause great damage or loss.

Although the Shipowner may be responsible for the loss or damage to the goods，his liability may be limited（）the terms of the contract or the statute.

高素质的前厅员工是创造前厅气氛最积极的因素，代表着饭店的整体形象。（）

前厅服务人员必须掌握交谈的原则和技巧，遵守交谈的礼仪。